Privacy Policy

Club AUsome Privacy Policy

Effective Date: 30 July 2025

Introduction

Thank you for choosing Club AUsome and for your interest in our services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website or use our services.

1. Information We Collect

Personal Information

When you register for an account, make a purchase, or subscribe to our newsletter, we may collect personal information such as:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Date of birth

This data is used to:

  • Fulfil your requests

  • Process transactions

  • Communicate with you regarding our services

Non-Personal Information

We also collect technical and analytical data including:

  • IP address

  • Browser type

  • Device details

  • Website usage information

This helps us improve website functionality, understand user behaviour, and enhance your experience.

2. How We Use Your Information

We use your personal and non-personal data for the following purposes:

  • To provide and maintain our services

  • To process transactions and fulfil orders

  • To communicate with you about your account

  • To send newsletters and promotional content (opt-out available)

  • To improve our services and website experience

  • To detect and resolve technical or security issues

  • To ensure compliance with accessibility regulations (ADA & WCAG)

3. ADA & WCAG Compliance

We are committed to making our digital platforms inclusive and accessible to all users, including those with disabilities. Our website adheres to WCAG 2.1 Level AA standards and includes:

  • Alternative text for all images

  • Full keyboard navigation

  • Adjustable text sizes

  • High contrast options

  • Compatibility with screen readers

If you experience any accessibility challenges, please contact us so we can assist and make improvements.

4. Information Sharing

We do not sell, trade, or rent your personal data to third parties.

We may share data with trusted service providers who support us in operating our business (e.g. web hosting, payment processing), under strict confidentiality agreements.

We may disclose information when required by law, to enforce our policies, or protect rights, property, or safety.

5. Data Security

We implement comprehensive security measures to protect your information, including:

  • SSL encryption

  • Secure servers and firewalls

  • Routine malware scans

  • Physical security measures

  • Enhanced DBS checks for all staff

Please note that no digital system is completely secure. While we do our best, we cannot guarantee 100% security of data transmitted online.

6. Safeguarding

At Club AUsome, safeguarding is central to everything we do. We are dedicated to providing a safe and welcoming space, especially for children and vulnerable adults. All staff receive ongoing safeguarding training, and we follow robust policies to protect everyone involved in our services.

If you have any safeguarding concerns, contact us immediately using the details below.

7. Your Rights and Choices

Under UK GDPR, you have the following rights:

  • Right to Access – Request a copy of the personal data we hold about you

  • Right to Rectification – Request corrections to inaccurate or incomplete data

  • Right to Erasure – Request deletion of your personal data (where lawful)

  • Right to Restrict Processing – Request we stop processing under certain conditions

  • Right to Object – Withdraw consent or object to direct marketing

To exercise any of your rights, contact us directly or manage your preferences in your account settings.

8. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If we discover we have received data from a child under 13, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.” We encourage you to review the policy periodically to stay informed.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

📧 Email: kellie@clubausome.co.uk

📍 Organisation: Club AUsome